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Returns & Refunds Policy
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- Returns & Refunds Policy
Everything you need to know about returning products and receiving refunds.
1. Non-Returnable Items
All products are sold on a final-sale basis. We do not accept returns for change of mind due to hygiene and product integrity standards.
2. Defective or Incorrect Items
Returns are only accepted in cases where products are defective, damaged during delivery, or not as described. Claims must be made within forty-eight (48) hours of delivery with supporting evidence.
3. Return Process
Customers must contact customer service with order details and evidence. If approved, return instructions will be provided. Items must be returned in their original condition and packaging.
4. Refunds
Refunds are processed within seven (7) to fourteen (14) business days upon receipt and verification of returned goods. Refunds are issued via the original payment method.
5. Exchanges
Exchanges are offered only for incorrect or defective items, subject to stock availability.
6. Marketplace Purchases
Orders placed via Shopee, Lazada, or TikTok Shop are subject to the respective platform’s return and refund policies.
7. Contact
For all return or refund requests, contact hello@tapo.com.my with your order ID and supporting documentation.
8. Legal Compliance
This policy adheres to the Consumer Protection Act 1999 and relevant Malaysian regulations.
